Lenovo Premier Support, extended service agreement, 4 years, on-site

DescriptionLenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management.As IT budgets contract, you want to realize increased efficiency from your existing in-house IT support teams. The Lenovo Premier Support assists by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.Onshore technical call center support from Sydney, NSWWeekday 7am – 7pm technical call center supportNext business day onsite labor* & parts prioritizationDesignated onshore technical account manager for specialized troubleshootingSingle contact for end-to-end case management to see all issues through to closureOriginal Equipment Manufacturer (OEM) software support to support more than hardwareComprehensive coverageWith both parts and labor included, Lenovo Premier Support ensures that your device receives the attention it needs without any additional costs. This service agreement is designed to provide peace of mind, covering all necessary repairs.Extended service agreementLenovo’s Premier Support extends beyond the standard warranty, offering a service agreement that ensures your device is protected for longer. This means more time enjoying your product and less time worrying about potential issues.Main SpecificationsProduct DescriptionLenovo Premier Support – extended service agreement – 4 years – on-siteTypeExtended service agreementService IncludedParts and labourLocationOn-siteFull Contract Period4 yearsResponse TimeNext business dayClass of EquipmentNotebooksDesigned ForThinkPad X1 Carbon Gen 10; X1 Carbon Gen 11; X1 Carbon Gen 9; X1 Extreme Gen 4; X1 Extreme Gen 5; X1 Nano Gen 2; X1 Nano Gen 3; X1 Titanium Yoga Gen 1; X1 Yoga Gen 6; X1 Yoga Gen 7; X1 Yoga Gen 8; X13 Yoga Gen 2; X13 Yoga Gen 3; X13 Yoga Gen 4; Z13 Gen 1; Z13 Gen 2; Z16 Gen 1; Z16 Gen 2Extended SpecificationsGeneralService IncludedParts and labourLocationOn-siteFull Contract Period4 yearsResponse TimeNext business dayClass of EquipmentNotebooksDetailsService & SupportExtended service agreement – parts and labour – 4 Years – on-site – response time: NBD Technical support – phone consulting – 4 Years – availability: 24 hours a day / Monday-SundayCompatibility InformationDesigned ForLenovo ThinkPad X1 Carbon (3rd Gen) 20BT Lenovo ThinkPad X1 Carbon (4th Gen) 20FB, 20FC Lenovo ThinkPad X1 Carbon (5th Gen) 20HQ, 20HR, 20K3, 20K4 Lenovo ThinkPad X1 Carbon (6th Gen) 20KG, 20KH Lenovo ThinkPad X1 Carbon (7th Gen) 20QD, 20QE, 20R1, 20R2 Lenovo ThinkPad X1 Carbon Gen 10 21CB, 21CC Lenovo ThinkPad X1 Carbon Gen 11 21HN Lenovo ThinkPad X1 Carbon Gen 8 20U9, 20UA Lenovo ThinkPad X1 Carbon Gen 9 20XW Lenovo ThinkPad X1 Extreme 20MF, 20MG Lenovo ThinkPad X1 Extreme (2nd Gen) 20QV, 20QW Lenovo ThinkPad X1 Extreme Gen 3 20TK, 20TL Lenovo ThinkPad X1 Extreme Gen 4 20Y5, 20Y6 Lenovo ThinkPad X1 Extreme Gen 5 21DE, 21DF Lenovo ThinkPad X1 Nano Gen 1 20UN, 20UQ Lenovo ThinkPad X1 Nano Gen 2 21E8, 21E9 Lenovo ThinkPad X1 Nano Gen 3 21K2 Lenovo ThinkPad X1 Tablet (1st Gen) 20GG, 20GH Lenovo ThinkPad X1 Tablet (2nd Gen) 20JB, 20JC Lenovo ThinkPad X1 Tablet (3rd Gen) 20KJ, 20KK Lenovo ThinkPad X1 Titanium Yoga Gen 1 20QA, 20QB Lenovo ThinkPad X1 Yoga (1st Gen) 20FQ, 20FR Lenovo ThinkPad X1 Yoga (2nd Gen) 20JD, 20JE, 20JF, 20JG Lenovo ThinkPad X1 Yoga (3rd Gen) 20LD, 20LE, 20LF, 20LG Lenovo ThinkPad X1 Yoga (4th Gen) 20QF, 20QG, 20SA, 20SB Lenovo ThinkPad X1 Yoga Gen 5 20UB, 20UC Lenovo ThinkPad X1 Yoga Gen 6 20XY, 20Y0 Lenovo ThinkPad X1 Yoga Gen 7 21CD Lenovo ThinkPad X1 Yoga Gen 8 21HR Lenovo ThinkPad X13 Yoga Gen 1 20SX, 20SY Lenovo ThinkPad X13 Yoga Gen 2 20W9 Lenovo ThinkPad X13 Yoga Gen 3 21AW, 21AX Lenovo ThinkPad X13 Yoga Gen 4 21F2 Lenovo ThinkPad X380 Yoga 20LH, 20LJ Lenovo ThinkPad X390 Yoga 20NN, 20NQ Lenovo ThinkPad Yoga 260 20FD, 20FE, 20GS Lenovo ThinkPad Yoga 370 20JH, 20JJ Lenovo ThinkPad Yoga 460 20EL, 20EM Lenovo ThinkPad Z13 Gen 1 21D2, 21D3 Lenovo ThinkPad Z13 Gen 2 21JV, 21JW Lenovo ThinkPad Z16 Gen 1 21D4, 21D5 Lenovo ThinkPad Z16 Gen 2 21JX, 21JY Lenovo Yoga C940 BE-14IIL 20RT