Dell Upgrade from 1Y Basic Onsite to 3Y ProSupport, extended service agreement, 3 years, on-site

DescriptionProSupport is designed to provide fast proactive IT support for businesses of all sizes. Dell ProSupport makes it easy because you get a team of engineers who are always accessible, provide you with a single source for hardware and software issues, and respond quickly to help maximize user uptime. ProSupport also features SupportAssist technology for proactive monitoring and detection of issues and automatic case creation for faster resolution. With Dell ProSupport your IT team is free to focus on strategic priorities, moving your business forward, and not time consuming day to day user support.Main SpecificationsProduct DescriptionDell Upgrade from 1Y Basic Onsite to 3Y ProSupport – extended service agreement – 3 years – on-siteTypeExtended service agreementService IncludedParts and labourLocationOn-siteFull Contract Period3 yearsResponse TimeNext business dayService Availability10 hours a day / 5 days a weekClass of EquipmentDesktopsExtended SpecificationsGeneralService IncludedParts and labourLocationOn-siteFull Contract Period3 yearsResponse TimeNext business dayService Availability10 hours a day / 5 days a weekClass of EquipmentDesktopsDetailsService & SupportExtended service agreement – parts and labour – 3 years – on-site – response time: NBD – availability: 10 hours a day / Monday-Friday Technical support – phone consulting – 3 years – availability: 24 hours a day / Monday-Sunday Technical support – web support – 3 years – availability: 24 hours a day / Monday-Sunday Technical support – web knowledge base access – 3 years – availability: 24 hours a day / Monday-Sunday Technical support – remote diagnosis – 3 years – availability: 24 hours a day / Monday-Sunday Technical support – e-mail consulting – 3 years – availability: 24 hours a day / Monday-Sunday